Support

Open Account and choose an available password, Google, or Patreon sign-in method. Provider sign-in can create an account without an OTL password. If you already have an OTL account, sign into it first and connect the provider through your account's sign-in methods, so your Trainings and progress stay together.

A provider account already connected to another OTL account cannot be connected again. Keep another usable login method before disconnecting Google or Patreon. Patreon sign-in does not require an eligible membership; Premium eligibility is checked separately.

The primary way to get OTL Premium is to sign in or create an OTL account, complete any required email verification, then use Get Premium with Patreon and connect an eligible Patreon membership. Premium follows the OTL account across supported browsers/devices after you sign in. Signing in with Patreon alone does not guarantee Premium.

Authorized Premium access codes are also supported as an alternate access method.

Linking Patreon to OTL does not itself create a new charge. Patreon controls subscriptions, purchases, billing, renewals, and cancellation. OTL uses linked membership information to determine Premium eligibility and can also use Patreon as a sign-in method when you choose that option.

No. Unlinking removes the Patreon connection and Patreon-based Premium entitlement from OTL. Manage Patreon billing or cancellation through Patreon. OTL may require another usable sign-in method before a provider can be disconnected.

Use the Patreon refresh/reconnect action in the Premium section. Confirm that you are signed into the intended verified OTL account and the intended Patreon account. If the membership still does not qualify, contact support with your OTL account email and a description of the membership state. Do not send Patreon credentials or payment information.

Open the Account dialog, choose Forgot password?, and request a reset email. Password-reset links are time-limited and should be treated as private authentication credentials. Accounts that use a connected provider can also sign in with that provider when available.

Check spam/junk folders and confirm the email address is correct. Allow a short period for delivery before requesting another verification or reset message. If mail still does not arrive, contact support.

Normal playback and the Local Media Library are designed to use files on your device rather than upload their contents to OTL. Saved Trainings may store limited file references needed to restore local selections. A profile-picture upload is different: OTL uploads and stores a processed copy so it can be used on your account and eligible Community surfaces. See the Privacy Policy for details.

Saved Training configurations can follow your account, but your actual local media files do not. The other device must have access to the relevant files, and persistent Local Media Library support depends on browser capabilities.

Community profiles and leaderboard participation are off by default. When you make a profile Public, its username, picture, selected title/theme, and player level can be public. Progress details → Hidden hides achievement details but still shows player level. Partial adds XP and achievement/rank summaries; Full adds individual achievement ranks and titles.

Show on leaderboard is separate and can expose ranking/XP information even with Hidden progress details. Detailed personal Stats, email addresses, internal account identifiers, and activity timestamps are excluded from public profiles.

Use the delete action in Saved Trainings. This removes it from your active collection and marks its stored configuration as deleted; it does not immediately erase that database record or delete files on your device. Existing share snapshots can remain accessible. Revoke the share link before removing the Training if you want to stop future access through that link. See Privacy for retention and account deletion.

Sign in, open Account, and select the Delete account trash icon at the bottom. Type GOODBYE exactly to confirm. If your account has a usable password sign-in method, you must also enter the current password; provider-only accounts do not need to create a password just to delete the account. For what deletion removes, what may remain, and other privacy-data requests, see the Privacy Policy or email support@obeythelight.com.

A share link gives people who have it access to a snapshot of your Training's name and settings. Publishing also lists it in Community. Editing the original Training does not automatically replace the shared snapshot; use the share action to update the shared version.

Unpublishing removes Community discovery but leaves the link usable. Making your profile Private hides it and changes attribution, but does not revoke links. Revoking a link stops future access through it. It cannot remove copies already imported into other accounts. Review your setup before sharing it.

Use the profile-picture control in Account to choose and crop an image, or reset to the default picture. A processed image is uploaded to OTL. Replacing or resetting it retires the previous image and queues it for deletion. Active uploaded images can be opened by anyone with their image URL, even if your Community profile is Private.

Stats, XP, levels, and achievements use session activity linked to your account, including selected Tasks, Trainer, media Tags, timing, and endings. Public-profile controls limit what other users can see; they do not turn off account-linked progression storage. This is separate from OTL's anonymous aggregate product analytics. See Privacy for the information stored and deletion options.

Select multiple tracks from Library or Local. Each light plays tracks in the order you add them, then loops the selection: one track repeats itself, two tracks alternate, and so on. Selected tracks are listed from left to right, with individual remove controls. Switching sources preserves each source's selections.

Green and Red have separate selections. Yellow continues Green's playlist. When a light's soundtrack is paused and that light returns, playback resumes. Saved Trainings preserve Library selections and order; local files must still be available on the device, with matching Local Media Library references or manual selection.

Under Settings → Audio, Media volume controls local media sound, Soundtrack volume controls all soundtracks, and Trainer volume controls Trainer audio. Media and soundtrack volume default to 100%; Trainer volume defaults to 90%. Your saved settings can restore different levels. Mute media audio affects media sound. Soundtracks are not automatically lowered while Trainers speak.

Audio Effects is a Premium feature with separate Soundtracks and Trainers tabs. Enable the master switch, choose effects, and select which lights they apply during. Effects process supported soundtrack and recorded Trainer players, rather than external video embeds or browser-synthesized speech. Browser audio support and playback permissions vary; start playback with a click if your browser blocks it. If an effect causes an issue, disable it and retry.

Volume percentages are application settings, not guaranteed safe listening levels. See Safety for listening guidance.

1. Sign in to your OTL Premium account and connect your device in Lovense Remote on your phone.
2. In OTL's Premium Settings, switch Lovense on, click Connect, and scan the QR code using Lovense Remote. Keep the QR code private.
3. Wait for the popup to close and your device to appear in OTL's device selector, then select it. The phone's "Toys controlled by Obey The Light" message alone does not confirm that OTL received the pairing.
4. Choose the light's Off, Steady, or Pattern mode and strength. Pattern mode also offers pattern and speed controls. When ready, click that light's Test button.

A test lasts about five seconds. The same button changes to Stop so you can end it early. Switching the master pill on or pairing does not start vibration by itself; Test or a Training's Start action starts output. Review Safety before use and Privacy for device-data handling.

Check that the device is charged, powered on, and responds to manual control in Lovense Remote. In OTL, select the connected device and check that the light being tested has a mode other than Off and a strength above zero. Keep Lovense Remote connected and check your phone's Bluetooth and internet connection.

If pairing did not finish or the connection expired, use Disconnect if shown, then Connect and scan a fresh code. OTL pairings expire after 24 hours. The integration currently controls vibration; other device functions are not supported. Hush 2 has been tested, but other models may behave differently.

For an OTL issue, include your device model, Lovense Remote version, browser/operating system, and steps to reproduce it when contacting support. For hardware or Lovense Remote problems, consult Lovense's guides. If output will not stop, follow the direct-stop guidance.

Saved and Shared Trainings preserve Lovense settings, including the modes, strengths, patterns, and speeds chosen for each light. They do not transfer your device pairing. Loading a Training does not start device output by itself; review the settings and connect your own device before using Test or Start.

Both Library and local media can qualify for Lovense XP. Eligible gameplay receives a 1% bonus on the gameplay XP for that time, based on server-acknowledged commands. Simply connecting, enabling the pill, using Off or zero strength, or pressing Test does not earn this bonus.

Browser support varies for media codecs, fullscreen behavior, persistent local folder access, and other APIs. Manual media selection should remain available even when persistent folder access is unsupported. When reporting a browser issue, include the browser name/version, operating system, and the exact steps that trigger it.

Email support@obeythelight.com with enough information to reproduce or understand the issue. Do not publicly post exploitable account tokens, secrets, or another person's private data.

For a Community profile or Training, use its Report control when available. For Library clip problems, use Report clip during playback. Reports are reviewed and do not automatically remove content. For other abuse, or if the in-product report cannot be used, email support with the relevant information. Do not send illegal sexual imagery as an attachment. OTL's prohibited-use rules are described in the Terms of Use.